Documentation for upgrading the speech processor has finally come out. The documentation is fantastic, it lists all the health funds and the contacts.
My current fund will only upgrade after a lot of fuss. In fact, they didn't get back to me when I contacted them about it.
Medibank Private, on the other hand, are fantastic. I replied and got all the answers I wanted, including they will upgrade with no fuss, as long as the audiologist is happy to put in the claim paperwork on the clients behalf!
So, so easy!
So I swapped funds, the great thing being that there are no waiting periods if your cover from the previous fund is the same as the cover in the new fund!
Thank you, Australian Health System!