So my audiologist mails me a warranty card explaining that the frayed cord is only covered for one year. This warranty card is different to the one they gave me originally, which does not mention anything about cords and just tells me it's covered for 3 years.
So I email cochlear with a scanned copy of MY warranty and they still tell me it's not covered for 3 years like it says!! ARRRGHH.
Now at dinner on Monday with the family, both Dad and Garth said I should demand replacements if my warranty says 3 years.
I chickened out a bit, it's easier for them to refuse me on email so I asked Dad (he said I demanded) that he ring and prove this point. Dad didn't even get to the warranty bit, the girl on the phone said it was a common problem and would send me out TWO replacements! WHOO!! $500 of free stuff!
Apparently they've worked out what makes the cord fray and are doing something about it.
So that covers me until my 3 year warranty runs out *sigh*
Sunday, July 6, 2008
My CI cord is fraying AGAIN. I go through 2 of these a year. I just emailed my audiologist who tells me I'm now out of warranty (I think I still have a year to go) so I have to order it direct through Cochlear Ltd and the cord is $235!!!! And I need 2 a year!!! PFFFFFFFFFFFFFFFTTTTTTTTTTTTTTTTTTTT